We have continued to monitor our phone and chat platform over the past day and have not observed any further issues. At this time, we are marking this incident as resolved.
We appreciate everyone’s patience throughout this process and apologize for any inconvenience caused.
Resolved
We have continued to monitor our phone and chat platform over the past day and have not observed any further issues. At this time, we are marking this incident as resolved.
We appreciate everyone’s patience throughout this process and apologize for any inconvenience caused.
Monitoring
Our phone and chat platform vendor experienced service issues between 9:30 PM and 10:30 PM EST. During that time, customers may have had trouble reaching our Software Customer Support by phone or chat.
Service has now been restored. We are continuing to monitor the situation to ensure services remain stable.
We apologize for the inconvenience and appreciate your patience.
