Resolved
AWS (Amazon Web Services) resolved the service issue yesterday at 5:53pm CST - https://health.aws.amazon.com/health/status. We have not seen any further impact on our system and are now closing this incident.
Monitoring
Our phone and chat systems have been fully restored. We will continue monitoring the situation until AWS (Amazon Web Services) closes the incident.
Monitoring
AWS service issues are affecting our customer service systems, affecting our ability to take phone calls and chat sessions. If you need assistance please email softwaresupport@alliancels.com.
Monitoring
A system outage was observed between 4am and 5am Central Standard Time today. This was caused by an AWS Operational Issue which impacted services around the world. https://health.aws.amazon.com/health/status. AWS has addressed the issue and all services are running normally as we continue monitoring.